Orders/Enquiries

Please use the Product Enquiry Form link below to check availability of stocks, and to place an order. We will contact you by phone or email to advise postage/carriage charges. 

MINIMUM MAIL ORDER value is £10.00, excluding VAT and postage.

Despatch

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FOR ORDERS RECEIVED BEFORE 12:00 NOON (UK TIME) WE AIM TO OFFER SAME-DAY DESPATCH, SUBJECT TO AVAILABILITY. ORDERS RECEIVED AFTER THIS TIME MAY NOT BE DESPATCHED UNTIL THE NEXT WORKING DAY.

VAT

Prices shown on these pages include VAT at 20%.

Orders from EC customers who are registered for VAT must supply a valid VAT number to qualify for tax exemption.

VAT is not applied to orders sent to countries outside the European Union.

 

Shipping

Several options are available for goods to be sent within the UK and overseas, depending on size and weight, and whether normal or guaranteed delivery times are required.  There options will be detailed in our response to your enquiry.

Payment

We accept payment by cheque (drawn on a UK bank), or by VISA/MASTERCARD. Cheques to be made payable to Metalsmith Ltd.  Please note however that a 3% handling charge is applied to credit card transactions, or 30p for debit cards.

For security reasons, customers paying by credit card may wish to submit their card details by fax or phone.

Product Enquiry Form

PLEASE ADVISE US IF YOU ENCOUNTER ANY PROBLEMS USING THE FORM.

We are aware that certain Anti-Virus products, as part of their spam-blocking facility, disallow transmission of this form in the belief that it originates from an unauthorised domain.

We apologise for any inconvenience caused.

 

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